- I cannot hear the game.
Have you checked that other sounds play? You may need to un-mute your sound player, turn up the volume or fit external speakers.
- The game takes a long time to load.
Have you got other sites open on the internet? That might slow down the game's loading. Close down the other sites and try again.
- Are Kate and Peter real people?
No, but Kate and Peter are just like real children who might find themselves in an emergency situation.
- Do I have to start from the beginning each time?
If you close the game in the middle, you will need to start it again and finish it to gain your certificate.
- How do I become a police officer, firefighter or ambulance officer when I grow up?
Ask Mum or Dad to take you to your local police, fire or ambulance station to find out more about becoming an emergency services worker.
- When I ring the phone number on Kate's mobile she doesn't answer.
Kate's mobile number is a pretend number. If you call it, Kate won't answer.
- Do I need a CD-ROM to play the game?
No, you can play the game if you internet access.
- Can I play at school and at home?
Yes, if your teachers give you permission, you may play the game at school, and then you can play it at home as well!
- Can I play the game on an iPad?
No, unfortunately, Apple iOS devices are not compatible with Flash!
If you're still having trouble email firstname.lastname@example.org