1. I cannot hear the game.
   Have you checked that other sounds play? You may need to un-mute your sound player, turn up the volume or fit external speakers.
   
   
2. The "start playing” button has disappeared.
   You need to make sure your web browser is enabled for Adobe Flash, you can check at https://helpx.adobe.com/flash-player.html
   
   
3. The game takes a long time to load.
   Have you got other sites open on the internet? That might slow down the game's loading. Close down the other sites and try again.
   
   
4. Are Kate and Peter real people?
   No, but Kate and Peter are just like real children who might find themselves in an emergency situation.
   
   
5. Do I have to start from the beginning each time?
   If you close the game in the middle, you will need to start it again and finish it to gain your certificate.
   
   
6. How do I become a police officer, firefighter or ambulance officer when I grow up?
   Ask Mum or Dad to take you to your local police, fire or ambulance station to find out more about becoming an emergency services worker.
   
   
7. When I ring the phone number on Kate's mobile she doesn't answer.
   Kate's mobile number is a pretend number. If you call it, Kate won't answer.
   
   
8. Do I need a CD-ROM to play the game?
   No, you can play the game if you have internet access.
   
   
9. Can I play at school and at home?
   Yes, if your teachers give you permission, you may play the game at school, and then you can play it at home as well!
   
   
10. Can I play the game on an iPad?
    No, unfortunately, Apple iOS devices are not compatible with Flash!

If you're still having trouble email gamesupport@360entertainment.com.au